The U.S. Department of Justice has reached an agreement with the owners of Springfield’s Crowne Plaza Hotel, resolving a complaint about Americans with Disabilities Act (ADA) violations at the hotel [59a2e377]. Driftwood Hospitality Management LLC and 3000 S. Dirksen LP, the owners and operators of the hotel, have agreed to renovate its facilities to increase the number of ADA-accessible rooms and eliminate barriers in existing rooms [59a2e377].
The settlement follows a complaint alleging that a person with a disability reserved an accessible room but was given one that lacked handrails on the toilet and had an inaccessible shower. An investigation revealed that the Crowne Plaza Hotel does not maintain the required number of accessible rooms under the ADA and that many of its rooms identified as accessible still have barriers prohibited by the ADA [59a2e377].
Under the agreement, the hotel will create 11 new accessible rooms and remove existing barriers in other rooms. Additionally, Driftwood Hospitality will establish an ADA policy and provide ADA training for all hotels it owns, operates, and manages, including the Crowne Plaza Hotel. The hotel has admitted no wrongdoing but has agreed to make a monetary payment to the complainant to fully resolve the matter [59a2e377].