Google has announced that it will be retiring the business messaging features on Google Maps and Google Search. This feature, which allows users to chat directly with businesses from their profiles, will be permanently discontinued by July 31, 2024 [193b9c37].
The decision to retire the business messaging features comes as Google focuses on streamlining its services and improving user experience. While the feature provided a convenient way for users to communicate with businesses, Google has likely determined that it is not a core function of Google Maps and Google Search. As a result, the company has decided to discontinue the feature and allocate its resources to other areas [193b9c37].
The retirement of the business messaging features may impact businesses that rely on this communication channel to interact with customers. However, Google has not provided any alternative solutions or recommendations for businesses to continue engaging with their customers through the platform. It is advisable for businesses to explore other messaging platforms or channels to maintain communication with their customers [193b9c37].
Overall, the retirement of the business messaging features on Google Maps and Google Search reflects Google's strategic decision to focus on its core services and enhance user experience. While this change may inconvenience some businesses, it is important for them to adapt and find alternative ways to communicate with their customers [193b9c37].