On December 3, 2024, the Communications Regulatory Authority of Namibia (CRAN) launched a WhatsApp Consumer Assistant and a redesigned website in Windhoek, aimed at improving service delivery and consumer engagement. CRAN's Chief Executive, Emilia Nghikembua, emphasized the significance of accessible communication channels in fostering a transparent regulatory environment. The WhatsApp Assistant offers real-time information, complaint procedures, and answers to consumer queries, thereby empowering consumers [6fdbc8ef].
The revamped website features a mobile-friendly design, a resource hub, and timely updates on regulatory changes, further enhancing user experience and accessibility. These initiatives come in the wake of CRAN's ongoing efforts to update Quality of Service (QoS) standards and the Spectrum Assignment Strategy for 2025-2027, which were discussed in a public hearing on November 18, 2024. During that hearing, Nghikembua highlighted the importance of measurable indicators in QoS standards to improve customer satisfaction [ab7b8da4].
Additionally, CRAN's Spectrum Assignment Strategy aims to support the deployment of emerging technologies, including 5G, and align with national objectives such as Vision 2030. Stakeholder collaboration is deemed essential for the successful implementation of these strategies. The authority also plans to review spectrum fee regulations in 2026 to ensure financial sustainability while promoting fair competition, particularly in rural areas [ab7b8da4].
In a related context, Shure, a leader in wireless audio, has been engaging with regulators at the World Radiocommunication Conference (WRC-23) in Dubai, advocating for integrated standards that benefit end users. Shure's feedback on the U.S. National Spectrum Strategy underscores the importance of spectrum for innovative uses in wireless audio [11689ce1].