Salesforce, a leading customer relationship management (CRM) platform, has introduced its Public Sector division in India to empower government agencies and public sector organizations to transform citizen experiences with Salesforce technology. The division offers Public Sector Solutions designed to help government agencies serve people faster with out-of-the-box apps for digital service delivery. The solutions are built on the Salesforce Einstein 1 Platform, which includes citizen developer, AI, and automation tools to enhance agility, efficiency, and digital transformation. Salesforce's product offerings enable government agencies and public sector organizations in India to succeed at scale. The company also expanded its Centre of Excellence in Hyderabad, India, and has over 11,000 employees in India across multiple locations. Salesforce aims to modernize government service, improve digital service delivery, and achieve mission success with AI and purpose-built solutions within a trusted cloud environment [08323f09].
The launch of the Public Sector division in India is part of Salesforce's broader strategy to bring its CRM+AI technology to government agencies and public sector organizations. The division aims to transform citizen experiences by providing out-of-the-box apps for digital service delivery. These solutions are built on the Salesforce Einstein Platform, offering citizen developers, AI, and automation tools to enhance agility, efficiency, and digital transformation. The solutions are available on Hyperforce, a next-generation infrastructure architecture for the public cloud, ensuring data residency, control, and security. Tableau, Einstein Analytics, MuleSoft, Slack, and the Salesforce low code platform are also part of the offerings. Salesforce India CEO & Chairperson, Arundhati Bhattacharya, believes that cloud, AI, machine learning, and trust-based application development will boost citizen experiences and contribute to India's goal of becoming a $1 trillion digital economy by 2030 [83a1c062].
Salesforce's Public Sector division aims to help government agencies and public sector organizations in India modernize their services, improve digital service delivery, and achieve mission success. The division offers purpose-built solutions and AI-powered tools to enhance agility, efficiency, and citizen experiences. The solutions are built on the Salesforce Einstein 1 Platform, which includes citizen developer, AI, and automation tools. The division's offerings are available on Hyperforce, ensuring data residency, control, and security. Salesforce's CEO for the UK and Ireland, Zahra Bahrololoumi, emphasized the importance of prioritizing skills in AI adoption and use, and the AI Center will play a key role in training and developing AI talent. Salesforce has set a goal to skill 100,000 developers globally [33d77e15] [79368231].