Walmart is currently testing a new technology that allows customers to unlock anti-theft cases using their smartphones. This trial is being conducted in a few hundred stores, and if successful, it is expected to expand to all 4,600 locations across the United States. The initiative aims to reduce customer frustration caused by the delays associated with waiting for employees to unlock these cases. Historically, Walmart has secured items such as video games, razors, and laundry detergent in anti-theft cases to deter theft [878ce217].
The new unlocking technology is initially being used by Walmart employees before it is rolled out to Walmart+ members. This move aligns with the company's ongoing efforts to enhance customer service and streamline the shopping experience. In addition to Walmart, CVS is also testing a similar system, indicating a broader trend in the retail industry towards integrating technology to improve customer interactions and reduce theft [878ce217].
This development comes on the heels of a recent technical issue at Walmart, where customers were overcharged at self-checkout kiosks due to a glitch affecting around 1,600 stores. The company has since prioritized refunding affected customers and is working to ensure the reliability of its self-checkout systems. As Walmart continues to innovate with technology, the integration of smartphone unlocking for anti-theft cases could further enhance the shopping experience while addressing theft concerns [f19f45f7].