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DOJ Launches Access DOJ Initiative to Improve Customer Experience

2024-06-07 19:48:08.079000

The tension between pro-life activists and the Biden administration continues as the Department of Justice (DOJ) has filed a federal civil rights lawsuit against two anti-abortion groups, Citizens for a Pro-Life Society and Red Rose Rescue. The lawsuit alleges that the groups blocked patients' access to Ohio clinics in 2021, specifically targeting the Northeast Ohio Women's Center and the Bedford Heights Surgery Center. Protesters occupied the waiting room of the Northeast Ohio Women's Center and surrounded the Bedford Heights Surgery Center, preventing patients from exiting and filling waiting rooms. The lawsuit claims that the groups encouraged patients not to have abortions and refused to leave, resulting in a police response [ff61c54f].

This lawsuit adds to the ongoing debate surrounding abortion rights and the clash between pro-life and pro-choice advocates. It highlights the challenges faced by both sides in asserting their beliefs while respecting the rights of others. The DOJ's action against the anti-abortion groups raises questions about the enforcement of the Freedom of Access to Clinic Entrances (FACE) Act and the extent to which peaceful protests can impede access to healthcare facilities. The outcome of this lawsuit will likely have implications for future pro-life activism and the protection of patients' rights [ff61c54f].

In a separate development, internal emails obtained by the Daily Wire reveal that a 'hate crimes' division of the DOJ has been tracking the parental rights group Moms for Liberty. The tracking appears to be part of a broader strategy to intimidate parents who speak out against far-left school policies. The DOJ's Community Relations Service (CRS) also tracked other groups such as the Ku Klux Klan, Confederate sympathizers, and the Oath Keepers. The emails were produced in response to a lawsuit brought by the Daily Wire. Moms for Liberty is an American conservative political organization that advocates against school curricula that mention LGBT rights, race and ethnicity, critical race theory, and discrimination. The DOJ tracked Moms for Liberty through Google keyword searches to identify school boards considering enacting conservative-leaning education policy. The DOJ's CRS claims to work 'with all parties to develop solutions to conflict and serves as a neutral party in disputes.' The Daily Wire sent a request to the DOJ's CRS asking specifically what mediation services the department has offered between the tracked groups and local communities, but received no response. Moms for Liberty co-founder Tiffany Justice called the findings 'a new low for the Department of Justice.' Previously, a House committee accused the DOJ of misusing federal law-enforcement and counterterrorism resources for political purposes in targeting parents at school board meetings who were protesting policies and curricula [9a87b5f0].

Meanwhile, the Department of Justice (DOJ) has launched the Access DOJ Initiative, a new push to rework DOJ programs and services to make it easier for Americans to reach the department. The first project under this initiative will focus on improving the portals Americans use to report crimes to the DOJ. The initiative aims to improve customer experience and satisfaction with interactions with the government. The effort will utilize human-centered design principles, which involve involving end-users throughout the development process to ensure the final product meets their needs. The DOJ does not currently have a formal customer experience office, and this initiative will provide a localized hub of expertise focused on human-centered design practices. The Office for Access to Justice, an existing DOJ component, will be partnering with the Bureau of Alcohol, Tobacco, Firearms and Explosives for the first project, which will review crime reporting portals across the department. The initiative will also provide resources, training, and support on plain language and chair a new community of practice in the DOJ [0549f0b1].

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