In a recent announcement, Genesys revealed that its Genesys Cloud CX platform has undergone an upgrade to operate at the IRAP PROTECTED level, surpassing its previous 'Official Sensitive' level. This upgrade was made possible through an independent assessment conducted by the Information Security Registered Assessors Program (IRAP), enabling Australian government agencies to utilize the secure cloud platform for customer and stakeholder engagements. The upgrade not only benefits government agencies but also instills confidence in commercial businesses and organizations that rely on Genesys Cloud CX for their operations.
The Genesys Cloud CX platform offers a range of advantages, including improved customer and employee experiences, IT system modernization, and personalization at scale with the help of artificial intelligence (AI). By meeting the Australian government's mandate for secure and compliant cloud services, Genesys demonstrates its commitment to providing a secure and reliable platform for its users[da2a0f18][e71c795f].