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Orchard Hotel Singapore and Plaza Premium Group Partner to Revolutionize Hospitality with AI Technology

2024-07-12 17:59:07.704000

Orchard Hotel Singapore, a flagship property of Millennium Hotels and Resorts, has implemented Aiello's Voice artificial intelligence (AI) technology, Aiello Voice Assistant (AVA), to enhance the guest experience. AVA acts as an in-room assistant, allowing guests to have a hands-free experience by responding to voice commands and enabling effortless communication with the front desk or other rooms. This integration of AVA reinforces the hotel's commitment to personalized service and convenience. In a similar vein, Digital Domain and Plaza Premium Group have formed a joint venture to create digital human hospitality services. The collaboration aims to redefine the global hospitality and airport services landscape by leveraging digital human technology and AI. The partnership will establish new industry standards in travel, hotels, tourism offices, duty-free and other concessions, call centers, and more. The virtual assistant has already made its global debut at the Plaza Premium Lounge at Taoyuan International Airport, where it provides assistance with lounge offerings, route navigation, and airport inquiries. Mr. Song Hoi See, Founder and CEO of Plaza Premium Group, will play a key role in identifying and executing industry-leading opportunities with Digital Domain's technologies. These advancements in AI technology and digital human services are revolutionizing the hospitality industry, providing guests with enhanced convenience and personalized experiences. [d5c2538c] [23385987]

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